Returns Policy

This following sets forth the Return and Refund Policy for the Domcrete GFRC Countertop Supplies website, www.domcrete.com.au

Domcrete GFRC Countertop Supplies is committed to providing you with the best possible customer service experience. If you are ever not satisfied with your purchase, we ‘re here to help.

Returns:
If you purchased material directly from Domcrete GFRC Supplies and Training, we will accept material for return if:

  • It has not been opened and is in original packaging.
  • The product is in good condition.
  • The return must be made within 5 business days from receipt of the goods.
  • Important: all returns are subject to a 20% restocking fee.
  • Training Courses are not eligible for return or refund.

Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Sale Items:
Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.

Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@domcrete.com.au and we’ll instruct you from there.

Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping and restocking fee will be deducted from your refund. Domcrete GFRC reserve the right to charge $15.00 packaging and handling fee when customers are arranging their own freight, transport and logistics company.

Contact Us:
Remember, we are here to help, please do not hesitate to get in touch if you have any questions on how to return your item.